Evaluation Form

First name

Last name

Email

Workshop Title

Date

Month

Day

Year

Workshop Instructor: Julwel A. Kenney, Ph.D.

1. I understand what the responsibilities of internal and external customer service must be to create a positive environment.

2. I now know how my attitude, behavior, and communication can affect my customer service to external and internal customers.

6. Learning how appearance matters in customer service because it shapes customers’ opinions and influences their experience was beneficial.

7. It was valuable to learn how body language plays a significant role in in-person interactions.

12. Comments

Would you recommend this course to others? Why or Why not?

Other thoughts you would like to share?

Personal & Professional Development, LLC.